Technical Resources & Support
Product Specifications & Data Sheets
Terminator™ SF12MT
Mongoose™ Series
Predator™ Series
Pyro-Viper™ Series
Sentinel™ Series
Boilervision™ Systems
Upgrade to Terminator SF12MT
SF12M & Early SF12 Models
Upgrade to Terminator SF12MT
Terminator™ Series
Syn-Fab Partner Products
Syn-Fab University
Technical Support & Repair FAQs
Syn-Fab systems are built to run continuously in the harshest industrial environments, but routine maintenance and timely support are essential for maximizing the life of your equipment. Below, you will find answers regarding spare parts, warranties, and our factory repair process. If you are experiencing a camera failure or need immediate technical assistance, please contact our engineering team directly at 251-633-4942 or via our Contact Us page.
No, an RMA is not required. However, customers should contact Syn-Fab at 251-633-4942 or via our Contact Us page before returning equipment so the repair can be properly identified, scheduled, and processed immediately upon arrival.
Camera systems requiring factory repair should be returned directly to our headquarters: Syn-Fab Inc, 7863 Schillinger Park Road, Mobile, AL 36608
Syn-Fab provides a comprehensive warranty on all manufactured equipment, covering specific components like camera cores, housings, and lens assemblies. Because our systems are custom-engineered for specific environments, warranty details may vary by product and application. For specific coverage details regarding your system, please contact our support team or call us directly at 251-633-4942.